FAQ

  1. Do you ship internationally?
    Currently, we only offer shipping within United Arab Emirates. We do not ship internationally at the moment.

  2. What payment methods do you accept? 
    We accept various payment methods including credit/debit cards, PayPal, and other regional payment options popular in the UAE.

  3. How long does shipping take to the UAE? 
    Shipping times may vary depending on the product and your location within the UAE. Typically, orders are processed within 2 business days and delivery takes approximately 5 business days.

  4. Do you offer cash on delivery (COD) in the UAE? 
    At present, we do not offer cash on delivery as a payment option. However, we do accept various secure online payment methods for your convenience.

  5. Are there any additional customs fees or taxes for shipments to the UAE? 
    It's possible that customs fees or taxes may apply to international shipments, including those to the UAE. Please note that these fees are determined by the customs authorities in your country and are the responsibility of the recipient.

  6. Do you have a physical store in the UAE? 
    Currently, we operate exclusively online and do not have a physical store in the UAE. However, our online store is accessible 24/7, allowing you to shop at your convenience from anywhere.

  7. What is your return/exchange policy for customers in the UAE? 
    We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer service team within 30 days of receiving your order to arrange for a return or exchange. Please note that certain conditions may apply, so be sure to review our return/exchange policy for more details.

  8. Can I track my order to the UAE? 
    Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your shipment.

  9. Do you offer customer support in Arabic? Yes, we have multilingual customer support representatives who can assist you in Arabic and English. Please feel free to reach out to us with any questions or concerns you may have.

  10. Are your products compliant with UAE regulations and standards? 
    We strive to ensure that all of our products meet the necessary regulations and standards for sale in the UAE. If you have any specific questions regarding product compliance, please don't hesitate to contact us for more information.

  11. How long does it take for orders to arrive?
    Orders typically arrive within 1-3 business days. Please note that delivery times may vary depending on your location.
  12. Do you offer discounts or promotions?
    Yes, we frequently run special promotions and discounts. Be sure to subscribe and follow us on social media to stay updated on the latest deals and offers.